Return Policy

At LadyBird Apothecary, we are committed to providing you with exceptional products and a delightful shopping experience. If for any reason you are not completely satisfied with your purchase, please read our return policy to understand how returns and exchanges are handled.

Eligibility for Returns:

To be eligible for a return or exchange, items must be in their original condition, unused, and in their original packaging. Returns of used or damaged items may not be accepted.

Return Request Deadline:

Please initiate your return or exchange request within 14 days of receiving your order. Requests made beyond this timeframe may not be accepted.

Return Process:

To initiate a return or exchange, please contact us at returns@ladybirdapoth.com with your order number and a brief explanation of the reason for the return. We will provide you with further instructions and a return authorization (RA) number if applicable.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if you received a damaged or defective item. We recommend using a trackable shipping method to ensure your return is received.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that shipping fees are non-refundable.

Exchanges:

If you would like to exchange an item, please contact us to arrange for the exchange. Exchanges are subject to product availability.

Damaged or Defective Items:

If you received a damaged or defective item, please contact us within 2 days of receiving your order. We will work with you to resolve the issue promptly by offering a replacement or refund.

Non-Returnable Items:

Some items, such as perishable goods, personalized items, or items marked as final sale, may not be eligible for returns. Please check the product description or contact us for clarification before making your purchase.

Policy Updates:

We may update our return policy from time to time to reflect changes in our practices or to comply with legal requirements. Please review this policy periodically for any updates.

At LadyBird Apothecary, we value your satisfaction and strive to make the return and exchange process as smooth as possible. If you have any questions or need assistance with your return, please contact us. We are here to assist you and ensure your shopping experience remains exceptional.

By making a purchase with LadyBird Apothecary, you agree to abide by the terms and conditions outlined in this return policy. Thank you for choosing LadyBird Apothecary for your wellness and home goods needs.